We feel your pain!
You purchased a fruit machine for your home, for a bit of fun and it just doesn’t work properly, or it’s developed a fault!
The person you purchased from has no clue how to help
It’s going to be OK!
Because you’ve found Team Reohorn and we’re here to try and HELP you!
Our VIRTUAL ASSISTANCE REPAIR service allows you, at each stage, to decide whether to proceed and spend a little more.
What you do
What we do
|1||Make a short video of the fault on your Fruit machine|
|2||Go to: winning-combination.co.uk|
|3||Send your Video via the Messenger link to|
The MAKE, MACHINE NAME etc.
We will review your video for FREE and advise if we can help you
|4||If we can help, we’ll let you know.|
If you’d like to proceed, we’ll send you a link so that you can pay for a LIVE! Assistance session, the fee is just £35.00 for a session lasting up to 30-minutes.
|How will we assist? |
What is a LIVE! Assistance?
Our technician will contact you. Support will be via a LIVE! Assistance Session on your mobile phone or tablet. You’ll need:
You will be directed to access all areas of the machine under the LIVE! Supervision of our technician, please be confident that you can follow instruction competently.
Please note we will not be liable for any faults that may occur during this process and your participation in this programme assumes your agreement to these terms.
|5||You decide if you want to proceed and pay the LIVE! Assistance session fee of £35.00, safely & securely online.||REPAIR and DIAGNOSIS|
On receipt of payment:
|6||You can choose to confirm If you wish to progress the repair and proceed with the parts order.||If you proceed, we’ll send you another link so that you can pay for the parts & delivery.|
We’ll order the part(s) and receive into our stock.
On receipt of payment for the part(s) & delivery, we’ll get it delivered to you.
|7||When you receive the goods, contact us and we will agree a date & time for a further LIVE! Assistance session and send you a link so that you can pay for that session.|
|8||You pay the LIVE! Assistance session fee £35.00, safely & securely online||On receipt of the £35 fee, we will proceed with the repair via the LIVE! Assistance session up to 30-minutes.|
If the problem is not resolved in the first instance, simply return the part(s) to us (by a tracked delivery service) and we’ll refund you.
You have the option to take further advice & try an alternative part/method of repair.
Need Extra time?
If you’d like us to spend extra time assisting you, further LIVE Sessions can be purchased at £35.00 for 30 minutes.
Terms & conditions apply