The team at Reohorn Automatics will be delighted to be working in partnership with You.

To that effect

Reohorn Automatics have purchased amusement equipment and installed it at your premises to help to keep your customers entertained- It is in everyone’s interest to ensure that the equipment is available and operating to maximum effect.

“So, You Open the Doors and We’ll Keep the Machines Operating ! ”

Establish Responsibility; ?

Games Room                                  ………………………………………………………………

2p Change Float for change machines …………………………………………………...

Machines in the Bar                       ………………………………………………………………

Any other equipment                      ………………………………………………………………

Daily Routine* checks : Bar  ………………………………………………………………                             

Games Room………………………………………………………..

[Games rooms]

Establish a Routine for the Advertised Opening & Closing Hours

Who will open up and complete an Opening Check & Clean?

………………………………………………………

Who will close up?  

………………………………………………………………

Who is the key holder and at what times?

……………………………………………………

Consider Maximising Opening hours, but also consider security – CCTV could be linked to a PC in reception

Establish a procedure for SERVICE CALLS:

Where does a customer report a fault to?                                                   ………………………………………………………….

Who advises Reohorn Automatics?

………………………………………………………….

How soon after the fault is reported to you, should Reohorn Automatics be advised?

………………………………………………………….

                              To Report a Fault : Telephone 01437 762979

KNOW – the machine name  

          KNOW- the ‘symptoms’ – what the machine failed to do

PROVIDE any ALARM code –

this will enable assist our engineers to be more efficient.

• Pool Tables

• Equipment - Ensure you have an adequate stock of cues, tips, triangles and chalk and that a scoreboard is on display.

• Lighting – Is your canopy at the correct height and are all the bulbs in working order?

• Space– Is there adequate room for players to takes their shots from all angles?

• Price - When did you last review the price of play on the pool table?

• Promotion – When did you last run a pool promotion or knock out competition in your pub to encourage new players and reward existing players?

• Presentation – Brush your table daily and remark weekly. If your table needs recovering then contact B Reohorn Automatics

• Pool Leagues - Are you in the local leagues? Ask B Reohorn Automatics

for more information.

• Rewards - Why not set the balls up on the start of each session. This will also ensure the coin mechanism is working.

Problems - Ensure service calls are placed promptly for any faults on your table.

• Amusement Machines

Machine income from fruit machines, pool tables, quiz machines, juke boxes, video

games etc, can potentially contribute an average of 25% of a pub’s profits.

Machines not only provide entertainment for players, attracting customers and

retaining them on the premises, but they are also a lucrative income stream, whose

importance is often under-estimated, and sometimes overlooked.

• Position machines where they are visible and in areas of good traffic flow

• Promote - Always have change available, tell customers about new machines, learn machine features to help.

• Profile – Attempt to match your machines to suit your customers, find out what customers want and discuss with B Reohorn Automatics

• Presentation – Machines must always look the part; switched on, well lit and sound on.

• Breakdowns – Report breakdowns immediately and give specific nature of the fault.

• Electricity – Did you know that the average AWP costs only 70p per week to run.

• Security – Cash Collection Supervision. Provide a safe area for cash counting.

If applicable, swap change for notes to save bank charges and ensure sufficient supplies of change for players.

Check ID of representative, on machine changes.

• Staff Training – Train staff to deal with machines in your absence, i.e. reporting faults, having change available.