Pool Tables

  Gaming & Quiz Machines

B Reohorn Automatics have are delighted to be able to be working in partnership with You. To that effect

B Reohorn Automatics have purchased amusement equipment and installed it at your premises to help to keep your customers entertained- It is in everyone’s interest to ensure that the equipment is available and operating to maximum effect.

“So, You Open the Doors and We’ll Keep the Machines Operating ! ”

Establish Responsibility; who is responsible for the?

Games Room                                  ………………………………………………………………

      2p Change Float for change machines …………………………………………………...

Machines in the Bar                       ………………………………………………………………

Any other equipment                      ………………………………………………………………

Daily Routine* checks : Bar          ………………………………………………………………

                                     : Games Room ………………………………………………………..       

* see guidance notes

[Games rooms] Establish a Routine for the Advertised Opening & Closing Hours:

Who will open up and complete an Opening Check & Clean?

………………………………………………………………

Who will close up?                         ………………………………………………………………

Who is the key holder and at what times? ……………………………………………………

Consider Maximising Opening hours, but also consider security – CCTV could be linked to a PC in reception

Establish a procedure for SERVICE CALLS:

Where does a customer report a fault to?

                                                        ………………………………………………………….

Who advises B Reohorn Automatics?

………………………………………………………….

How soon after the fault is reported to you, should B Reohorn Automatics be advised?

………………………………………………………….

           To Report a Fault : Telephone 01437 762979

** KNOW – the machine name            **KNOW- the ‘symptoms’ – what the machine failed to do

** PROVIDE any ALARM code – this will enable assist our engineers to be more efficient.

• Pool Tables

• Equipment - Ensure you have an adequate stock of cues, tips, triangles and chalk and that a scoreboard is on display.

• Lighting – Is your canopy at the correct height and are all the bulbs in working order?

• Space– Is there adequate room for players to takes their shots from all angles?

• Price - When did you last review the price of play on the pool table?

• Promotion – When did you last run a pool promotion or knock out competition in your pub to encourage new players and reward existing players?

• Presentation – Brush your table daily and remark weekly. If your table needs recovering then contact B Reohorn Automatics

• Pool Leagues - Are you in the local leagues? Ask B Reohorn Automatics

for more information.

• Rewards - Why not set the balls up on the start of each session. This will also ensure the coin mechanism is working.

Problems - Ensure service calls are placed promptly for any faults on your table.

• Amusement Machines

Machine income from fruit machines, pool tables, quiz machines, juke boxes, video

games etc, can potentially contribute an average of 25% of a pub’s profits.

Machines not only provide entertainment for players, attracting customers and

retaining them on the premises, but they are also a lucrative income stream, whose

importance is often under-estimated, and sometimes overlooked.

• Position machines where they are visible and in areas of good traffic flow

• Promote - Always have change available, tell customers about new machines, learn machine features to help.

• Profile – Attempt to match your machines to suit your customers, find out what customers want and discuss with B Reohorn Automatics

• Presentation – Machines must always look the part; switched on, well lit and sound on.

• Breakdowns – Report breakdowns immediately and give specific nature of the fault.

• Electricity – Did you know that the average AWP costs only 70p per week to run.

• Security – Cash Collection Supervision. Provide a safe area for cash counting.

If applicable, swap change for notes to save bank charges and ensure sufficient supplies of change for players.

Check ID of representative, on machine changes.

• Staff Training – Train staff to deal with machines in your absence, i.e. reporting faults, having change available.